Returns & Exchanges
At Mat Up!, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your order isn't a perfect fit, we are committed to making the exchange or refund process as effortless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn garments with all original packaging and tags into the shipping box to ensure they remain in pristine condition.
Affix the Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking number handy as we process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing